Front Office Operations

Front Office & Guest Services

  • 4 weeks
  • 7 lessons
  • 3 students
  • Level II
  • Beginner

About this course

Reservations, check-in and check-out, and professional guest service in hotels.

What you'll learn

  • Handle reservations and check-in
  • Respond to guest requests and complaints
  • Process check-out and payments

Requirements

  • No prior experience needed

Curriculum

7 lessons, grouped by module

General 1 lessons
  • Announcements
Module 1: The front office 1 lessons
  • The front office: lesson notes
Module 2: Reservations 1 lessons
  • Reservations: lesson notes
Module 3: Check-in and check-out 1 lessons
  • Check-in and check-out: lesson notes
Module 4: Guest service 3 lessons
  • Guest service: lesson notes
  • Practical task: Front Office & Guest Services
  • Module check: Front Office & Guest Services

Instructor

Helen Gebre Teacher
No written reviews yet. 0 videos 4 students 2 courses

Helen Gebre is a trainer with several years of workshop and industry experience, teaching practical skills step by step with a strong focus on safety and real jobs.

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